Frequently Asked Questions

Dazzly Premium subscription

Dazzly Premium lets you enjoy unlimited access to the Choose your own Colors mode, and to all our beautiful gems and original drawings. You will receive a special Weekly Volume every Friday filled with new designs for long hours of entertainment! We always welcome your suggestions and ideas for new drawings. Feel free to contact us at contact@coeurdejeu.com!

Dazzly Premium subscription details

There are two subscription options: monthly, and yearly. All two offer the same perks.

Subscriptions are from 9.99 € monthly and 99.99 € annually.

Payment will be charged to iTunes Account at confirmation of purchase.

You will be able to color all available images for the duration of the subscription, including those included in the weekly updates (every week, new images will be available for download).

Subscription automatically renews for the same price and duration period as the original "one month"/"one year" package unless auto-renew is turned off at least 24-hours before the end of the current period.

Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package (monthly or yearly package).

Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's iTunes Account Settings after purchase.

You may cancel a subscription during its free trial period via the subscription setting through your iTunes account. This must be done 24 hours before the end of the subscription period to avoid being charged. Please read Apple's article for more information.

Any unused portion of a free-trial period, will be forfeited when the user purchases a Dazzly Premium subscription.

All prices are subject to change without notification. We occasionally run promotion prices as incentives or limited time opportunities for qualifying purchases made during the promotional time period. Due to the time sensitive and promotional nature of these events, we are unable to offer price protection or retroactive discounts or refunds for previous purchases in the event of a price reduction or promotional offering.

How do I subscribe?

To subscribe, simply tap on a locked image or a locked gem and select your subscription model. Dazzly Premium gives unlimited access the Choose your own Colors mode, and to all Dazzly designs and gems so you can create beautiful artworks. Please remember that your subscription is automatically renewed for the following period.

How do I cancel my Dazzly subscription?

You can manage your subscription from your iOS settings. First make sure you're logged in with the same Apple ID you made the purchase with. Then, do as follows:
  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen.
  4. Tap View Apple ID. You might need to sign in.
  5. Under Subscriptions, tap Manage.
  6. Tap the subscription that you want to manage: Dazzly.
  7. Use the options to manage your subscription.
Here is Apple’s guide on how to manage/cancel your subscription: https://support.apple.com/en-us/HT202039

I want to change my subscription

If you would like to change your subscription, please go through the following steps:
  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen.
  4. Tap View Apple ID. You might need to sign in.
  5. Under Subscriptions, tap Manage.
  6. Tap the subscription that you want to manage: Dazzly.
  7. Select the subscription you want to change your current subscription model to.
The new subscription model will take effect and be charged accordingly after the current one.

I want a refund of my subscription

Subscription/Payment service for our app is provided by Apple. Please contact Apple support for refunds.

Contact

If your question was not answered on this page or your issue persists, please contact our customer support at contact@coeurdejeu.com.